Refund policy

Last updated: August 11, 2026

At Nulvo, we want you to have a positive experience with your purchase. If there is an issue with the product you received, please contact us so we can review the situation and find a suitable solution.

Damaged or defective products

If the product arrives damaged, is defective, or differs from the item purchased, please contact us at nulvocompany@gmail.com.

To review the situation, we may request:

Order number;
Photos or videos of the product;
Photos of the packaging received;
Description of the issue.

We recommend contacting us as soon as you identify the problem.

After review, we may offer—depending on the circumstances—a product replacement, a refund, or another appropriate solution.

Incorrect product

If you receive a product different from the one ordered, please contact us at nulvocompany@gmail.com.

Once we verify the situation, we will work to find a suitable solution.

Unused products

Return requests for non-defective products may be reviewed on a case-by-case basis, in accordance with order conditions and the laws applicable in the customer's country.

Where applicable, the product must be in suitable condition for return, showing no signs of misuse or damage caused by the customer.

Refunds

When a refund is approved, the amount will be processed using the same payment method used for the purchase, whenever possible.

The time required for the funds to appear in the customer's account may vary depending on the financial institution, bank, or payment provider.

Orders in transit

Orders that have already been shipped cannot necessarily be cancelled prior to delivery.

If the order is in transit, please contact us so we can review the situation.

Incorrect address

The customer is responsible for providing correct and complete delivery information at the time of purchase. Nulvo is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

How to contact us

To request assistance regarding a return or refund, please send an email to:

nulvocompany@gmail.com

Please include your order number and a detailed description of the issue.